Our Free 100 Night Trial & Return Policy
Our 30 Day Lowest Price Guarantee
Our Superior White Glove Delivery Options
Our 0% Interest Financing & Forms of Payment

Our Free 100-Day Night Trial & Return Policy

We offer a 100 Night Sleep Guarantee, so that you can be completely comfortable with your purchase. If, for any reason, you are not completely satisfied, see below for our return policy specifics.

On any Avocado Eco Mattress, you can get a refund after sleeping on the mattress for at least 30 days, and within 100 days of receiving it.
On any other Avocado brand mattress, sleep on it at least 30 days, but you have a year to get a refund.
On The Natural Mattress Home brand mattresses (our brand), you can receive a full refund within 100 days of receiving your mattress.
On any other brand, we match the same return policies of the manufacturer.

NOTE: We do not offer refunds on bedding, accessories, or adjustables, unless there is a manufacturer’s defect.

In lieu, you may also exchange for anything in the store. If the exchange value is less than the original purchase value, a credit memo will be issued to the customer for the difference. This credit will be good for one year from the date of original purchase.

The Comfort Guarantee applies to standard mattress purchases only. Custom-built mattresses, odd sizes (California king, extra long queen or full, etc), floor samples, built-to-order beds, any and all accessories, pillows, sheets, protectors, furniture, etc., are not covered by this policy. Per Texas State Health Department regulations, if your mattress has been stained or soiled in any way, we cannot exchange it or issue a refund. Please use your waterproof mattress protector!

If you decide to do an exchange, you may return a mattress and leave with a new mattress at no additional charge, or we’ll bring the new mattress to you and take back the prior mattress for a flat delivery fee of $125 anywhere in Houston.

Our Lowest Local Price Guarantee

If you buy a mattress from us and see it advertised locally within 30 days for a lower price, bring in the advertisement and we’ll refund the difference plus 10% of that difference.

So far, nobody has been able to beat our prices, but it’s a standing offer.

Superior Delivery Options

Delivery services in Houston are FREE for many of our natural mattresses, and $125 for others anywhere in the Houston area.

We offer same day delivery on all in-stock items!

0% Interest Financing & Forms of Payment

We accept all major credit cards, as well as cash and check, and offer 0% interest financing through Synchrony Financial.

Privacy Policy

Who we are

Our website address is: https://www.houstonnaturalmattress.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect information provided by you through our contact forms in order to reach out to you directly in regards to your request. We collect email addresses provided by you in our newsletter sign up form to send special offers and newsletters as requested by you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We capture website traffic analytics data for the purpose of improving the user experience.

We do not share your data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Website form data is sent internally in order to process and reach out to you regarding the requested services.

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Our site uses SSL encryption and is fully secure. We only use securely encrypted methods when processing any data provided by you. We do not share your data with anyone.

SMS / Text Messages

Messaging Terms & Conditions

Houston Natural Mattress | 6111 Kirby Dr Houston TX US 77005

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Houston Natural Mattress. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Houston Natural Mattress. Houston Natural Mattress reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Houston Natural Mattress also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Houston Natural Mattress again, just sign up as you did the first time and Houston Natural Mattress will start sending messages to you again.

Info

For support regarding our services, email us at Info@houstonnaturalmattress.com or, if supported, text “HELP” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Houston Natural Mattress, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at Info@houstonnaturalmattress.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please see the Privacy Policy on this page, or email us at Info@houstonnaturalmattress.com.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.