Store Policies

Lead Times

Our current lead times have been extended to 6-8 weeks to accommodate the CDC manufacturing requirements and staggered production schedules during the COVID-19 pandemic. Additionally, some of our trusted raw material vendors are also experiencing longer lead times when providing us with our certified organic materials. We greatly appreciate your understanding and patience during this time, and please know we are doing our best to get the product out as quickly and safely as possible.

Our Free 100 Night Trial, Our 30 Day Lowest Price Guarantee, Our Superior White Glove Delivery Options, & Our 0% Interest Financing & Forms Of Payment

Our Free 100-Day Night Trail

It’s pretty simple. If, within 100 nights of receiving your merchandise, you are not, for any reason, completely satisfied with your purchase from any Houston Natural Mattress location, you can exchange that merchandise one time for anything else in the store, with NO RESTOCKING FEE or PERCENTAGE.

Also, you may exchange for anything in the store. If the exchange value is less than the original purchase value, a credit memo will be issued to the customer for the difference. This credit will be good for one year from the date of original purchase at any Houston Natural Mattress location (unlike the big box mattress store which charges a hefty restocking fee and you can only exchange for something of equal or greater value in their guarantee).

The Comfort Guarantee applies to standard mattress purchases only. Custom built mattresses, odd sizes (California king, extra long queen or full,etc), floor samples, build a beds, any and all accessories, pillows, sheets, protectors, furniture, etc., are not covered by this policy. Per Texas State Health Department regulations, if your mattress has been stained or soiled in any way, we cannot exchange it. Please use your waterproof mattress protector!

The customer may return a mattress and leave with a new mattress at no additional charge. Or, we’ll bring the new mattress to you and take back the prior mattress for a flat delivery fee of $125 anywhere in Houston.

Our Lowest Local Price Guarantee

If you buy a mattress from us and see it advertised locally within 30 days for a lower price, bring in the advertisement and we’ll refund the difference plus 10% of that difference.

So far, nobody has been able to beat our prices, but it’s a standing offer.

Superior Delivery Options

Delivery services in Houston are FREE for many of our natural mattresses, and $125 for others anywhere in the Houston area.

We offer same day delivery on all in-stock items!

0% Interest Financing & Forms of Payment

We accept all major credit cards, as well as cash and check, and offer 0% interest financing through Synchrony Financial.

Privacy Policy

Who we are

Our website address is: https://www.houstonnaturalmattress.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect information provided by you through our contact forms in order to reach out to you directly in regards to your request. We collect email addresses provided by you in our newsletter sign up form to send special offers and newsletters as requested by you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We capture website traffic analytics data for the purpose of improving the user experience.

Who we share your data with

We do not share your data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Website form data is sent internally in order to process and reach out to you regarding the requested services.

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Our site uses SSL encryption and is fully secure. We only use securely encrypted methods when processing any data provided by you. We do not share your data with anyone.